West Coast Dental Group increases their treatment acceptance by 25% in their first 90 days with HFD
The Challenge
West Coast Dental Group delivers exceptional patient care with the goal of helping every patient who walks through their doors. Which is why when they recognized untapped potential in their patient conversion rate, they dug deeper. They found their existing financing options didn’t fully meet the needs of their patients or practice teams.
Some of the major challenges:
Traditional options only approved a portion of their diverse patient base – and even approved patients often received offers too small to cover full treatment costs.
For the patients that were approved for financing, many weren’t approved for enough to cover their treatment.
Patients disliked lengthy applications, and having to apply with multiple options after being declined only added to their frustration.
Team members avoided offering financing due to patient frustrations and confusing options – Will this application hurt the patient’s credit score? Which financing program should I offer first?
The Solution
HFD filled critical financing gaps that others can’t—and delivered even more:
- 99%+ approvals* that supported patients from all backgrounds
- Full treatment coverage for all general dentistry and orthodontics needs
- Flexible payment options with rates and down payments to fit every budget
- Real-time performance reporting providing visibility into every patient and practice location.
- Quick and easy financing experience with a 2-minute patient application and no impact to patient credit ever (unlike others who soft check initially but hard check at funding)
- Comprehensive support from HFD to ensure successful practice implementation, including in-person office visits and personalized trainings for all practice team members
The Results: By the Numbers
25%
increase in case acceptance
30%
increase in ortho cash collections
$2.6M+
treatment financed in the first 90 days
98%
patient approvals
with declines only from open bankruptcy and OFAC
Partnering with HFD led to stronger financial outcomes and a more efficient patient experience. With higher approval rates, faster access to funding, and a streamlined workflow, offices saw meaningful gains in both revenue and operational ease.
Our teams feel so much more confident offering financing now that we have HFD. They don’t have to juggle multiple complicated options and it’s taken the stress out of payment conversations with our patients. The process is fast, clear, and truly puts the focus back on patient care where it belongs. Our patients feel supported and our staff feels empowered. It’s a win for everyone.
The Outcomes
For Patients
For Practice Teams
*Applicants may be declined financing with any HFD program due to an association of an open bankruptcy, government watchlist, or inability to properly identify a debtor. Underwriting considers multiple factors beyond credit score. HFD’s Bank Loan Program is issued by Hatch Bank, a California-chartered industrial bank.